Privacy Policy — w565 Platform

w565 is a licensed online gaming platform operating at w565.bio and serving players in Pakistan. w565 is the data controller responsible for the personal data collected and processed in connection with your use of the platform. As data controller, w565 determines the purposes and means of processing your personal data and is accountable for handling it in accordance with applicable data protection principles.

w565 operates under an international gaming licence. Our commitment to data protection is not merely a legal obligation — it is central to the trust that Pakistani players place in our platform. If you have any questions about how your data is handled, our dedicated support team is reachable 24/7 via live chat on the platform.

w565 collects and processes the following categories of personal data in connection with your use of the platform:

w565 does not collect special category data (such as racial origin, religious beliefs, or health information) unless strictly required by responsible gaming obligations — for example, where a player discloses a gambling disorder in the context of a self-exclusion request.

w565 collects personal data through the following channels:

• Direct submission: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, submitting a support request, or responding to a promotion.
• Automated technical collection: Data collected automatically as you browse and interact with the w565 platform, including IP addresses, device identifiers, session logs, and cookie data. See Section 7 for full details on cookies.
• Third-party verification providers: Where you undergo identity or age verification, our KYC partner may return verification results and confidence scores to w565 based on the documents you submit.
• Payment processors: Transaction confirmation data and reference numbers provided by JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and our USDT TRC20 processing partner, as applicable to your chosen payment method.
• Fraud detection services: Risk scores and flagging data from third-party fraud prevention tools used to protect the integrity of the platform and all its players.

w565 uses your personal data for the following purposes:

• Account management: Creating and maintaining your w565 account, verifying your identity and age (21+ requirement), and enabling you to access the full range of platform features.
• Transaction processing: Facilitating deposits and withdrawals via your chosen payment method (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, or USDT TRC20) and maintaining accurate financial records.
• Platform security and fraud prevention: Detecting and preventing unauthorised access, fraudulent activity, money laundering, and other prohibited conduct as described in our Terms & Conditions.
• Regulatory and licensing compliance: Meeting the reporting, record-keeping, and player protection obligations imposed by w565's international gaming licence, including responsible gaming monitoring and anti-money laundering checks.
• Customer support: Responding to your queries, complaints, and support requests, and maintaining records of communications for quality and dispute resolution purposes.
• Responsible gaming: Monitoring gameplay patterns to identify potential problem gambling indicators and proactively providing responsible gaming tools and resources where appropriate.
• Platform improvement: Analysing aggregated, anonymised usage data to improve the performance, reliability, and user experience of the w565 platform.
• Marketing communications (with consent): Sending promotional offers, bonus notifications, and news about new games — only where you have opted in to receive such communications. See Section 11.

w565 processes your personal data on the following legal bases, depending on the purpose of processing:

• Contract performance: Processing necessary to provide you with the services described in our Terms & Conditions — including account creation, gameplay, deposits, and withdrawals.
• Legal obligation: Processing required to comply with our international gaming licence conditions, anti-money laundering regulations, and applicable data retention laws.
• Legitimate interests: Processing necessary for fraud prevention, platform security, and improving our services — where those interests are not overridden by your privacy rights.
• Consent: Processing for optional purposes such as marketing communications, where you have given clear, freely given, and revocable consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

w565 does not sell, rent, or trade your personal data. We share your data only in the following limited and necessary circumstances:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and our USDT TRC20 partner receive only the transaction data required to process your deposits and withdrawals.
• KYC and identity verification providers: Third-party verification services receive your submitted identity documents and return verification results to w565 for the purpose of age and identity confirmation.
• Fraud prevention and security services: Specialist providers receive technical and behavioural data to identify and prevent fraudulent activity on the platform.
• Gaming licence regulator: w565's licensing authority may require access to player data, transaction records, and gameplay logs as part of its regulatory oversight function. We are legally obligated to comply with such requests.
• Law enforcement and legal authorities: Where required by a valid legal order, court order, or applicable law, w565 will disclose personal data to the relevant authorities. We will notify affected players of such disclosures where we are legally permitted to do so.
• Platform technology providers: Hosting, cloud storage, analytics, and customer support software providers who process data strictly on w565's instructions under data processing agreements.

w565 uses cookies and similar tracking technologies to operate the platform, maintain your session, and improve your experience. The following categories of cookies are used:

• Strictly necessary cookies: Essential for the platform to function. These include session authentication cookies that keep you logged in to your w565 account. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings, display options, and previously selected payment methods to streamline your experience on return visits.
• Analytics cookies: Collect aggregated, anonymised data about how players navigate the platform — which games are most visited, where users drop off, and how pages perform. This data is used solely to improve the platform.
• Security cookies: Used by our fraud detection systems to identify anomalous behaviour patterns and protect the platform and its players from malicious actors.

You may manage non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the w565 platform. w565 does not use third-party advertising cookies or behavioural tracking cookies for cross-site advertising purposes.

w565 implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• TLS/SSL encryption for all data in transit between your device and the w565 platform.
• AES-256 encryption for sensitive personal data and financial records stored at rest.
• Role-based access controls ensuring that w565 staff access personal data only on a strict need-to-know basis.
• Regular independent security audits and penetration testing of the w565 platform infrastructure.
• Multi-factor authentication options for player accounts to provide an additional layer of login security.
• Continuous monitoring of platform systems for intrusion attempts, anomalous access patterns, and security incidents.
• Formal data breach response procedures, including notification obligations to affected players and relevant authorities where a breach meets the applicable reporting threshold.

While w565 takes all reasonable precautions to secure your data, no internet-based platform can guarantee absolute security. Players are reminded to use strong, unique passwords for their w565 accounts and to enable any available multi-factor authentication options.

w565 retains personal data for the periods set out below, after which data is securely deleted or irreversibly anonymised:

• Account and identity data: Retained for the duration of your active w565 account plus a minimum of five (5) years following account closure, as required by our gaming licence and anti-money laundering obligations.
• Transaction and financial records: Retained for a minimum of five (5) years from the date of the transaction, in accordance with financial record-keeping requirements applicable under our international gaming licence.
• KYC documents: Retained for the duration of your account plus five (5) years post-closure. Copies of identity documents are stored in encrypted form and access is strictly controlled.
• Gameplay and session logs: Retained for a minimum of two (2) years for dispute resolution and regulatory reporting purposes.
• Customer support communications: Retained for two (2) years from the date of the last interaction unless the matter relates to an unresolved dispute or legal claim.
• Marketing consent records: Retained for as long as the relevant consent is active, plus one (1) year following withdrawal of consent, as evidence of the consent history.

As a w565 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team via live chat or at [email protected]:

w565 will respond to all valid data rights requests within 30 calendar days. Where a request is complex or numerous, we may extend this period by a further 60 days, in which case we will notify you of the extension and the reason for it within the initial 30-day period.

w565 will not charge a fee for exercising your data rights unless a request is manifestly unfounded or excessive, in which case a reasonable administrative fee may apply.

w565 will only send you promotional communications — including bonus offers, new game announcements, and platform news — where you have explicitly opted in to receive them. Marketing communications may be delivered via email, SMS, or push notification, depending on your preferences and device settings.

You may withdraw your marketing consent at any time by:

• Updating your communication preferences in your w565 account settings dashboard.
• Clicking the unsubscribe link included in any w565 marketing email.
• Contacting our support team via live chat and requesting removal from marketing lists.

Withdrawal of marketing consent will be processed within 5 business days. Please note that withdrawing consent for marketing does not affect your ability to receive transactional communications — such as deposit confirmations, withdrawal notifications, and account security alerts — which are necessary for the operation of your account.

w565 services are strictly available to individuals aged 21 years and above. w565 does not knowingly collect personal data from any person under 21 years of age. The 21+ age requirement is enforced at the point of registration and through our KYC verification process.

w565 strongly encourages parents and guardians in Pakistan to make use of parental control software and to maintain awareness of their children's online activity. Information about responsible gaming and player protection tools is available on our Responsible Gaming page.

w565 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or licensing requirements. When material changes are made, we will:

• Update the effective date at the top of this page.
• Post a prominent notice on the w565 platform informing players of the change.
• Where practicable, send a notification to your registered email address summarising the key changes.

Your continued use of the w565 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you must discontinue use of the platform and may request account closure in accordance with our Terms & Conditions.

We recommend reviewing this Privacy Policy periodically to stay informed of how w565 handles your personal data.

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by w565, please reach out to us through the following channels:

• Live Chat: Available 24/7 directly on the w565 platform — the fastest way to reach our support team.
• Email: [email protected] — we aim to respond to all privacy-related queries within 24 hours on business days.

All privacy-related communications are handled by trained support staff and, where necessary, escalated to our data protection team. w565 treats all privacy queries with strict confidentiality.